Terms & Conditions
Hire Terms & Conditions
Please find below our main terms and conditions:
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published on our website.
Payments
Payment is accepted by debit, credit, Amex card or by BACS. Please note admin fees: debit card no fee (international debit 2%), credit card 3% and Amex 5% fee.
Security deposits range between £3,000-£10,000
The deposit is pre authorised on a debit, credit or Amex card on the day (if collecting from St Albans) or day before (if delivered). The deposit is held during the hire and once the car has been signed off and no new damage, extra mileage or low fuel, it normally takes around 15/21 working days to expire (UK high street Banks).
International and online cards can take up to 28 days. Pre authorisation means we just have a hold, the money never leaves your banking systems even though it might show less available funds in your account.
Cancellations
Once a payment has been taken and the booking has been confirmed the hire cannot be cancelled, re-booked or changed under any circumstances.
Any cancellation prior to booking date will result in a non refundable deposit.
There are a range of insurance options from self insuring, 3rd party (yours), 3rd party (ours) We do not offer any facility e.g. CDW to reduce the excess.
Loss or Damage to Vehicle
Depending on the circumstances and the level of cover agreed you will be liable for repair costs and loss of use costs whilst the car is being repaired.
What to do if you have an accident
All accidents must be reported immediately and an accident report form completed. Failure to do this may result in the insurance becoming invalid. If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: make the vehicle secure; tell the police straight away if anyone is injured or there is a disagreement over who is responsible.
All our vehicles are fitted with telematic devices and your vehicle may be tracked for asset recovery and insurance purposes or in the event of unauthorised usage.
Mileage allowance Rates include 100 inclusive miles per day then a cost per mile thereafter. Varies depending on which car, but can range from £3,50 to £10 per mile.
Driving Licence / Required Identification A valid original driving licence (held for at least five years) must be produced at the time of hire. International clients welcome. Copies of ID must be sent prior to hire and originals must be available to show on the day of hire. Proof of ID required: Driving licence, DVLA Driver Summary PDF, Passport, 2 x proof of home address (within 3 months and formal in nature e.g. bank / credit card statement, utility bill, council tax etc).
Fuel Fuel is not included in the price. If the vehicle is not returned with the same amount of fuel then there is a charge of £30+vat plus cost of fuel at the time of hire.
Additional Drivers There is a £100 per driver charge for any additional drivers. Driving licences for additional drivers must be shown at the time of hire plus copies prior to hire.
London Congestion Charge / Dart Charge You are liable for the first and last day of the hire if the vehicle is delivered and/or collected in the congestion zone or if we travel through the zone to the delivery/collection location. The hirer is liable and responsible for any additional days payment if the vehicle is driven in the zone during any other apart of the rental.
Vehicle returns The hirer is responsible for ensuring the vehicle is returned to the agreed location. If we have agreed for the vehicle to be returned outside of office hours, the hirer will remain responsible for the vehicle and it’s condition until it is re-inspected by a member of our staff. The hirer will remain responsible for the vehicle and it’s condition and any parking charges until it is re-inspected by a member of our staff.
Our Location
Customers are able to park their own vehicles at our Head office location.
Parking, Traffic and other offences / fines
All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped or towed) are the responsibility of the hirer. An extra £30+vat admin charge per offence will apply.
No Smoking Policy We operate a no smoking policy on all rental vehicles and reserve the right to charge a fixed £500 valeting fee on return of the vehicle if you have smoked or allowed smoking within the vehicle. This includes allowing cigarette smoke or ash into the vehicle which would imply the above.
Foreign Travel Cars may be taken out of England, Scotland or Wales but only with pre-written consent from us.
Child / Baby Seats
We do not supply car seats. Any fitting of your own car seat is the responsibility of the hirer.
By signing the form at the place you rented the vehicle from, you will have accepted the conditions set out in this rental agreement. Please read the agreement carefully. If there is anything you do not understand or do not agree with, please ask a member of staff at the time of hire.
Your responsibilities
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle during your hire.
You must not sell, rent or dispose of the vehicle or any of its parts.You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work from a VAT registered garage.
You must let us know as soon as you become aware of a fault in the vehicle.
You must bring the vehicle back to the place we agreed. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of staff.
You will have to pay for reasonable costs of repair if:
* we have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition); or
• you have damaged the inside of the vehicle.
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
Property We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.
